Lee County Government provides services to the 600,000 residents of Lee County and its cities in Florida. The County was struggling to keep up with IT while serving the community and wanted to provide more online services to the residents. It also needed to reduce operational costs. Lee County selected Atos in an IT outsourcing agreement to solve these challenges.
The Business Challenge
Overseen by the five-member Board of County Commissioners, Lee County Government provides services to the 600,000 (and growing) residents of southwest Florida’s Lee County and its cities. The County was struggling to keep up with serving the community that was experiening an explosive population growth and wanted to ensure that IT and online services meets the needs and would contiue to serve the residents.
Atos serves as Lee County’s IT advisor and manages the Program Management Office to provide consulting services. Additionally, Atos provides comprehensive support of Lee County’s IT systems, applications, desktop systems, network, and telecommunications systems.
Atos gained new people as full time employees that transferred with the contract to ensure a smooth transition and knowledge transfer.
The Atos team offers innovation and a customized approach to enhance the County’s existing IT environment, delivering a combination of services for IT infrastructure support. In partnership with Lee County, Atos provides an effective and complete IT solution, including facilities and remote management. Some of the major categories of this comprehensive solution include:
- Network Management and Monitoring
- Information Security Support
- Disaster Recovery
- Database Support
- PC Break/Fix and Maintenance
- Consulting Services
- Telecommunications Voice, PBX and Maintenance
- LAN/WAN Engineering and Support (500+ network devices)
- Data Center Operations (225 Servers)
- Applications Support and Development (100+) supported applications)
- Desktop Support Services (2,700 PCs)
- Help Desk Levels 1, 2 and 3 and Ticketing Systems
- Enterprise Document Management
Atos also assisted Lee County in a platform migration from Novell to Microsoft Windows 2003. This included file server, email, and database conversion. Atos fully tested the solution prior to the cutover to ensure a smooth migration.
Through the outsourcing relationship and the thought leadership and innovation from Atos, Lee County has saved more than $26 Million over five years in IT costs.
Lee County and Atos work together to govern and administer the strategic IT plan for ongoing development of the County’s IT infrastructure. This collaborative approach helps to ensure the County’s information technology delivers the best service and value to its customers and the 2,500 County employees.